We respond to all inquiries within 4 hours during business hours, and within 12 hours on weekends.
For booking inquiries, please include your preferred rental dates, equipment type, and delivery location. We'll respond with availability confirmation and next steps.
15 Harlington Road
Birmingham B12 4NP
United Kingdom
Our warehouse is not open to the public, but we can arrange equipment viewing by appointment. Contact us via email to schedule a visit if you'd like to inspect specific items before booking.
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Delivery and collection can be scheduled outside these hours by prior arrangement. We accommodate early morning pickups and late evening returns when necessary for your travel plans.
If you experience equipment issues during your rental period, email us with details and photos if possible. We maintain a 24-hour response commitment for active rentals and will arrange replacement equipment delivery or provide technical guidance to resolve the issue.
How far in advance should I book?
For standard packages during off-peak seasons, 7-10 days notice is usually sufficient. Bank holidays and summer months require 3-4 weeks advance booking. Winter equipment should be reserved at least two weeks ahead.
Do you offer same-day rental?
Same-day rental is occasionally possible if equipment is available and your delivery location is within our immediate service area. Contact us before noon with your requirements.
What if weather forces me to cancel my trip?
We offer flexible cancellation up to 48 hours before your scheduled delivery at no charge. Cancellations within 48 hours are subject to a 25% administrative fee. We recommend considering travel insurance for trips where weather may be a significant factor.