Privacy Policy

Last updated: July 14, 2026

Introduction

This privacy policy explains how solar-voyage collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We collect information that you provide directly to us when you:

Submit a rental reservation request through our website
Contact us via email with inquiries
Schedule equipment viewing appointments
Provide feedback about our services

The types of personal information we may collect include:

Full name
Email address
Delivery location information
Rental dates and equipment preferences
Payment information when processing transactions

How We Use Your Information

We use the information we collect to:

Process and fulfill your equipment rental reservations
Communicate with you about your rental, including delivery scheduling and equipment instructions
Respond to your inquiries and provide customer support
Improve our services and website functionality
Send administrative information, such as changes to our terms or policies
Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our business, such as payment processors or delivery coordinators, under strict confidentiality agreements
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of our customers or others
In connection with a business transfer, such as a merger or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Rental records are typically maintained for seven years for accounting and legal compliance purposes.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal obligations
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

solar-voyage
15 Harlington Road
Birmingham B12 4NP
United Kingdom
Email: [email protected]